When you login with an Analytics Edge connector, the connector saves a security token, strongly encrypted, to your computer. The security token is saved using a ‘reference name’ as an identifier. Queries use the reference name and the connector gets the appropriate security token to use in the query. This allows you to share workbooks without giving away access to your accounts.
If the saved security token cannot be found during a query, you need to add it to your computer. This can happen if you update the software from an old version, or if you update or change the computer itself.
To do this, open the Connector Wizards > [connector] > Accounts wizard to see if your account is missing. Each connector manages its own saved accounts, so be sure to check the Accounts for the connector that triggered the error. Click the big Sign in with Google (or other) button to log into your account, check all the requested permission boxes, and save a new security token.
Account Reference Name
When the security tokens are saved, they are saved using a ‘reference name’. By default this is usually your email address, but it can be changed when you save the token. Make sure to enter the account ‘reference name’ exactly as shown in the error — it is case sensitive. The saved query uses the reference name to identify the account token to use, and the connector looks for that exact reference name in the saved accounts list.
