Helpful Articles (filter at right)

2 Help Resources Available

The Analytics Edge help site has plenty of resources available for learning and assistance with reporting. This article explains what is available and highlights the ‘account not found’ problem people experience when sharing workbooks. More →

Account Reference Names

Analytics Edge takes account security very seriously. When you use the add-in or one of the connectors to access one of your accounts, the product will encrypt a security token and save it to your computer. You will be asked for an account reference name for this token. More →

Creating an Excel Dashboard Widget

Creating a dashboard in Excel can be quite simple –it’s really just a matter of downloading the right data and some easy formatting techniques. Layout is your challenge, but even that can be overcome.

creating-a-dashboard-widget More →

Error: 400 AuthorizationError CUSTOMER_NOT_ACTIVE

This Google AdWords API error occurs when you try to query an old account that has not been active in over 15 months. The API will not permit queries to inactive accounts. This usually occurs in agencies with long account lists, some of which are old and no longer used. More →

Error: Account not found. Check Account wizard

This error usually occurs when you share workbooks with coworkers, or after a computer move or rebuild. Analytics Edge stores a reference to the account in the workbook, but the actual security tokens are stored on your computer.  More →

Error: Invalid/missing dates

This error usually occurs when the cells you referenced in a query have moved or the contents are changed. Analytics Edge connectors offer the ability to use cell references for the dates, but the references can get out of alignment if you add rows or columns in the worksheet, or if you renamed the worksheet. More →

Selecting a Date Range

In most Analytics Edge wizards, you can select a data range for your query. There are a large number of combinations possible, but here are the most common selections. More →