!Error Message FAQ

When Analytics Edge encounters an error that it can’t handle automatically, Quick Queries will stop running and the error message appears in a popup dialog box. If you are running a macro, the message appears as a red bar in the Task Pane. If the message is too long, you can click the red bar, and the full text will appear in a popup.

If the error is not something you did wrong in your query or macro, check to see if there is an update available that fixes or avoids the error. Check the list on the right to see if there is additional guidance for dealing with the specific error you obtained. If not, contact support for assistance.

Authentication failure

The login credentials or the API key being used have failed. Verify the account or API key and recreate (delete and add) the account using the Account wizard. More

Not licensed

If the add-in or one of the installed connectors does not have a valid license, none of the queries or macros will run. Open the License wizard to see if all of the installed components have a valid license.